Leadership and teams · Short · 20 September 2026
The Law of Rewarding the Problem: when the reliable person ends up invisible
Whoever causes problems hogs the meetings and the attention; whoever delivers gets on with the job and ends up forgotten. If you only look at someone when they fail, your best people may have to become a problem before you notice them.
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Your actions for this week
- Set aside 15 minutes this week with someone who delivers without making a fuss.
- Ask them how they are, what they need and where they want to grow.
- Check your diary: how much time do you spend on the people who cause problems compared with those who hold the team together?
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