Leadership and teams · Short · 26 September 2026
You can do everything right… and still get it wrong | The Law of Incomplete Information
You can follow an instruction to the letter and make the result worse if nobody explained what problem needed solving. If you lead, explain the why; if you’re on the team, ask what problem you’re trying to solve.
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Your actions for this week
- When you hand out your next task, explain what it’s for as well.
- Before starting a piece of work, ask: “What problem are we trying to solve?”.
- Look at a recent piece of work that went wrong and check whether the why was missing.
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