Leadership and teams · Short · 25 May 2026
How to handle conflict in teams
If you react badly when someone tells you about a problem, you’ll stop hearing about problems until they blow up, and by then they’ll be far bigger than they were at the start.
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Your actions for this week
- Next time someone tells you about a problem, thank them for flagging it first.
- Ask what’s happened and what options they see before giving your opinion.
- Ask your team to tell you sooner, even if the information is incomplete.
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